Privacy Policy

At S25 Pharmacy, we are committed to protecting your privacy and personal information.

This Privacy Policy explains how we collect, use, and safeguard any personal data obtained via this website or in connection with our private services.

This site is intended for general information and appointment booking. It does not provide online prescribing or product sales.

We may collect and process the following data when you use this website:

• Contact information (name, email address, phone number)
• Appointment or enquiry details
• Health information relevant to a private service booking (e.g. allergies, conditions)
• Payment information (processed securely through third-party payment providers)
• Technical data such as IP address, browser type, and cookies (see below)

We process personal data only for legitimate purposes, including:

• Arranging and managing appointments for private or NHS services;
• Processing deposits or payments for private consultations;
• Responding to enquiries;
• Ensuring clinical safety and record-keeping;
• Sending updates or reminders (only if you have opted in).

We do not sell or share your personal data with third parties for marketing purposes.

Our lawful bases for processing are:

• Article 6(1)(e) – tasks carried out in the public interest or exercise of official authority (healthcare provision);
• Article 9(2)(h) – processing necessary for the provision and management of healthcare services;
• Article 6(1)(a) – consent, where you opt in to marketing or provide optional information.

We retain data only for as long as necessary to fulfil the purpose for which it was collected and to comply with legal obligations.

Health-related records may be retained in accordance with NHS and professional guidance (typically up to ten years).

We take all reasonable steps to protect your data, including encrypted storage, secure transmission, and staff training in confidentiality and GDPR compliance.

However, no online system can guarantee absolute security, and you share information at your own risk within the bounds of standard internet use.

We may share your data only with:

• Our staff and registered healthcare professionals;
• Third-party payment processors for handling deposits;
• IT service providers or web hosts supporting our site;
• Regulatory bodies or law enforcement if legally required.

All partners are bound by confidentiality and data-processing agreements.

Under the UK GDPR, you have the following rights:

• Right to access – obtain a copy of your personal data;
• Right to rectification – request correction of inaccurate data;
• Right to erasure (“to be forgotten”) – request deletion where legally permissible;
• Right to restrict or object to processing;
• Right to data portability – receive data in a structured, machine-readable format.

Requests should be made in writing to S25@singhsmedical.com. We will respond within one month.

Our site uses cookies to improve functionality and analyse web traffic.

Cookies do not contain personal information. You can manage or decline cookies through your browser settings, though this may affect site performance.

If you opt in to receive updates, we may contact you about new services or offers.

You can withdraw consent at any time by using the unsubscribe link in any email or contacting us directly.

Our website may contain links to external sites. We are not responsible for their content or privacy practices. Always review the privacy policy of any site you visit.

If you have any concerns about our handling of your data, please contact us first at S25@singhsmedical.com.

If you remain unsatisfied, you can contact the Information Commissioner’s Office (ICO):

We may update this Privacy Policy occasionally. Any updates will appear on this page with a revised “last updated” date.

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

If you are not satisfied with our response, you can also contact the Information Commissioner’s Office (ICO) at www.ico.org.uk