Our pharmacists provide friendly, confidential support to help you understand your new medicine and feel more confident about your treatment.
The New Medicine Service is an NHS pharmacy service for eligible patients who have recently started certain medicines for long-term health conditions.
When you begin a new treatment, you may have questions about how to take your medicine, possible side effects or how it fits into your daily routine. Our pharmacist can discuss your experience and provide practical advice to help you get the most from your treatment.
You may be eligible if you have recently been prescribed a qualifying medicine for one of the following conditions:
Support for those starting new inhaler or other medicines.
Help with new diabetes medication.
Guidance when starting new blood pressure medicines.
For certain conditions requiring qualifying anticoagulant or antiplatelet medicines.
The service includes a series of consultations with your pharmacist to support you when starting a new medicine.
Our pharmacist will discuss your new medicine, answer your questions and explain how to take it correctly.
You can talk about possible side effects, concerns about your treatment and any difficulties you may be experiencing.
A follow-up conversation allows you to discuss how you are getting on with your medicine and raise any further concerns.
Our New Medicine Service provides practical support to help you manage your treatment with greater confidence. We can help you with:
Find answers to common questions about the New Medicine Service.
The New Medicine Service (NMS) is an NHS-funded service designed to help you understand your condition and get the most out of your newly prescribed medicine. It provides an opportunity to discuss any concerns, understand dosage instructions, and address possible side effects with a qualified pharmacist in a supportive environment.
The service is available to adults who have recently been prescribed a new medicine for certain qualifying conditions. These include asthma, COPD, type 2 diabetes, high blood pressure (hypertension), and conditions requiring anticoagulant or antiplatelet treatments. Our pharmacy team can readily confirm your eligibility.
No, you do not need a GP referral. If our pharmacy dispenses your new prescription, our team may invite you to participate in the service. Alternatively, you can speak directly with our pharmacy team to ask if your new medicine qualifies.
Yes, the New Medicine Service is entirely free of charge. It is an official NHS service provided at no cost to eligible patients.
Consultations are short and informal, usually taking between 10 to 15 minutes. They can be conducted in our private consultation room at S25 Pharmacy in Dinnington, or over the telephone at a time that suits you.
Yes, discussing side effects is one of the primary benefits of the service. Your pharmacist will help you understand whether the symptoms you are experiencing are common side effects, offer advice on managing them, and advise whether you should contact your GP.
Speak to our pharmacy team to check your eligibility for the New Medicine Service and find out how we can support you.
